Where it stands as of Tue, Mar 3
The Municipal Technology Committee voted 4-0 to support a $25,000 capital request to transition town offices from an aging PBX phone system to a cloud-based platform. The funding request goes before voters at the April 2026 Annual Town Meeting.
Votes
| Date | Board | Motion | Result | Video |
|---|---|---|---|---|
| Municipal Technology Committee | Support the $25,000 capital request for the municipal cloud phone system upgrade at Annual Town Meeting Municipal phone system upgrade | Passed4-0 | 10:20 |
Every time it came up newest first
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· Municipal Technology Committee
Town Meeting capital request for phone system upgrade
The committee evaluated a $25,000 capital request for Annual Town Meeting to transition municipal facilities from an aging on-premise PBX phone system to a cloud-based solution. The existing system is more than 15 years old, unsupported for new user licenses, and vulnerable to hardware failures, including an incident last year where a public safety switch took two and a half months to replace. Ongoing operating maintenance is estimated between $32,000 and $33,000 annually.
- Capital request is $25,000 to purchase and install a cloud PBX system.
- Ongoing annual maintenance and support is budgeted between $32,000 and $33,000.
- The current system is over 15 years old and hardware replacements are difficult to source.
- The town was limited to purchasing its last five user licenses late last year.
- The upgrade will cover all municipal departments, including public safety.
Outcome: Committee voted 4-0 to support the $25,000 capital request at Annual Town Meeting.