Municipal phone system upgrade | southborough.infohttps://southborough.info/issues/municipal-phone-system-upgrade/2026-10-16T15:05:38-04:00Municipal Technology Committee, Tue, Mar 3: Town Meeting capital request for phone system upgradehttps://southborough.info/topics/HukhWGB3_mg/12026-03-03T12:00:00ZThe committee evaluated a $25,000 capital request for Annual Town Meeting to transition municipal facilities from an aging on-premise PBX phone system to a cloud-based solution. The existing system is more than 15 years old, unsupported for new user licenses, and vulnerable to hardware failures, including an incident last year where a public safety switch took two and a half months to replace. Ongoing operating maintenance is estimated between $32,000 and $33,000 annually. Outcome: Committee voted 4-0 to support the $25,000 capital request at Annual Town Meeting.