Town website redesign | southborough.info https://southborough.info/issues/town-website-redesign/ 2026-10-15T23:35:55-04:00 Municipal Technology Committee, Wed, Sep 23: Municipal IT operations and website upgrade update https://southborough.info/topics/q6tCMfNCb5g/0 2026-09-23T12:00:00Z The town technology staff reported that a townwide phone system upgrade kicked off and will take a couple of months to complete. The town is also upgrading outdated firewalls using Fortigate equipment. Ongoing issues with conference room meeting systems freezing during hybrid Select Board and Community Preservation Committee meetings are under investigation. Contract and module discussions for the town website upgrade with CivicPlus are expected to begin around November with implementation aimed for early 2027. Outcome: Discussion only; updates will continue at future meetings. Municipal Technology Committee, Tue, Jul 28: Town website redesign and municipal communications strategy https://southborough.info/topics/QRNUZNQbwv8/6 2026-07-28T12:00:00Z Members examined the need for dedicated communications expertise to guide the planned overhaul of the municipal website. Discussion addressed using web analytics to understand resident user journeys and participating in a regional public engagement study grant. Outcome: The chair will contact the assistant town administrator regarding the regional engagement study and review available web analytics. Municipal Technology Committee, Mon, Jun 22: Town website refresh and site consolidation https://southborough.info/topics/phdC64CYpRc/3 2026-06-22T12:00:00Z The committee reviewed website feedback and prepared for an upcoming website redesign with vendor CivicPlus. Members discussed consolidating standalone departmental websites back into the main municipal platform. Outcome: Town IT staff will hold a kickoff meeting with CivicPlus in October 2026. Municipal Technology Committee, Mon, May 11: Town website feedback and analytics https://southborough.info/topics/LflS54Arapc/1 2026-05-11T12:00:00Z The committee noted that no resident feedback submissions on town services have been received through the website pop-up widget since March. Members discussed investigating landing page analytics and SurveyMonkey settings to ensure the widget is appearing properly to visitors. Outcome: The chair will investigate tracking stats for survey impressions.