2026 Town Satisfaction Survey | southborough.infohttps://southborough.info/issues/town-satisfaction-survey/2026-10-15T23:35:55-04:00Affordable Housing Trust, Wed, Sep 23: Town satisfaction survey housing questions reviewhttps://southborough.info/topics/S_GDFNCBXyc/42026-09-23T12:00:00ZThe trust reviewed draft survey questions on affordable housing prepared for the Municipal Technology Committee's townwide satisfaction survey. Members discussed clarifying question wording, replacing confusing architectural terms, and adjusting demographic categories. Outcome: Comments and revisions will be submitted to the chair of the Municipal Technology Committee.Municipal Technology Committee, Wed, Sep 23: 2026 Southborough Satisfaction Survey design and outreachhttps://southborough.info/topics/q6tCMfNCb5g/22026-09-23T12:00:00ZThe committee reviewed the draft 2026 Southborough Satisfaction Survey, targeted to run from October 1 through November 30, 2026. A volunteer consultant presented drop-off analytics from the 2025 survey showing completion dropped from 284 starts to 154 completions, prompting discussion on shortening the survey, streamlining repetitive department rating matrices, and adding sections for affordable housing and the Senior Center/Council on Aging. Outreach plans were established to distribute flyers and links at schools, the Community Garage Sale, and Heritage Day. Outcome: Survey questions will be consolidated and streamlined prior to launch; outreach tasks were assigned to members.Select Board, Wed, Sep 2: Municipal Technology Committee survey results and strategyhttps://southborough.info/topics/iXhlhTPe9wg/12026-09-02T12:00:00ZThe Municipal Technology Committee presented the results of its 2025 Resident Satisfaction Survey and town employee business process survey. Community ratings remained largely positive for public safety, library services, and quality of life, but lower for street maintenance, transparency, and value for tax dollars. The committee proposed a 90-day action plan focusing on land use and permitting diagnostics, website enhancements, and DPW service request tools. Outcome: Board endorsed the prioritization framework and agreed to designate liaisons and department heads for each project track.Municipal Technology Committee, Thu, Aug 27: 2025 town semi-annual survey results and trend analysishttps://southborough.info/topics/OyfCzyf7Z6k/22026-08-27T12:00:00ZThe committee reviewed an in-depth analysis of Southborough's 2025 town survey covering 284 resident respondents and tracking four-year sentiment trends across town services. Public safety services received the highest satisfaction ratings, while town leadership, transparency, and public works maintenance received lower scores. Members discussed ways to increase participation for future surveys, including outreach at schools, community events, and the commuter rail station. Outcome: Survey findings will be distributed to committee liaisons and presented to the Select Board.Affordable Housing Trust, Wed, Aug 26: Annual community survey housing questionshttps://southborough.info/topics/GXZGc-hyvPg/12026-08-26T12:00:00ZThe board discussed submitting questions to the town's annual community survey conducted by the Municipal Technology Committee. Members agreed to focus on housing typologies, demographic needs such as senior and municipal workforce housing, and potential locations along Route 9, downtown, or near the MBTA station. The board decided to exclude questions regarding a real estate transfer fee, determining the topic requires extensive public education first. Outcome: The chair will draft specific survey questions and gather member feedback to finalize the submission.Municipal Technology Committee, Tue, Jul 28: Five-year strategic plan and 2026 resident surveyhttps://southborough.info/topics/QRNUZNQbwv8/52026-07-28T12:00:00ZThe committee discussed steps to finalize its five-year strategic plan and prepare for the 2026 town resident survey targeted for October. A member of the Select Board encouraged the committee to align its priorities with the Select Board annual goals to improve chances of municipal funding. Outcome: The chair will request a presentation slot on the Select Board September 2 agenda and circulate the Select Board goals to committee members.Municipal Technology Committee, Mon, Jun 22: Town survey analysis and volunteer appointmenthttps://southborough.info/topics/phdC64CYpRc/22026-06-22T12:00:00ZThe committee reviewed progress on analyzing town survey data across departments and voted to appoint a volunteer data analyst. Members also decided to schedule the 2026 annual town survey for October to align with department budget planning. Outcome: Appointed Paul Probst as a volunteer data analyst consultant by a 5-0 vote.